Last Updated: January 28, 2026
This Privacy Policy explains how Proactive Clinical (“Proactive Clinical,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you visit our website (the “Site”) or contact us through the Site.
Proactive Clinical provides services in Indianapolis, Indiana. However, this Policy applies to anyone who visits or interacts with the Site, regardless of location.
1) Information We Collect
A. Information you provide to us
When you fill out forms, request information, or contact us, we may collect:
- Name, email address, phone number
- Job title and organization/facility name
- Any information you include in messages or requests (for example, service needs or scheduling preferences)
Important: Please do not submit sensitive personal information or Protected Health Information (PHI) through the Site unless we specifically request it through a secure method.
B. Information collected automatically
When you use the Site, we may automatically collect:
- IP address, browser type, device type, operating system
- Pages viewed, time spent, clicks, referring/exit pages
- Approximate location inferred from IP address (city/region level)
- Cookies and similar technologies (see Section 5)
2) How We Use Your Information
We use information for purposes such as:
- Responding to inquiries and providing requested information
- Scheduling and managing consultations and business communications
- Operating, maintaining, and improving the Site
- Understanding Site traffic and usage patterns (analytics)
- Protecting against fraud, abuse, and security risks
- Marketing and business development (where permitted by law), such as responding to requests or sharing service information you asked for
3) How We Share Information
We do not sell your personal information.
We may share information in limited circumstances, such as:
- With service providers that help us operate the Site and business (e.g., hosting, email, analytics). They are permitted to process information only as needed to provide services to us and must protect it.
- For legal and safety reasons if required by law or to protect rights, safety, and security.
- Business transfers (e.g., merger, acquisition, financing, or sale of assets), where information may be transferred subject to appropriate safeguards.
4) Data Security
We use reasonable administrative, technical, and physical safeguards to protect information. However, no website or transmission is completely secure, and we cannot guarantee absolute security.
5) Cookies and Analytics (Google Analytics)
We use cookies and similar technologies to operate the Site and understand how visitors use it.
Google Analytics: We use Google Analytics to collect information about how visitors interact with the Site (e.g., pages viewed, time on site, general traffic sources). Google Analytics may use cookies and similar technologies to generate these insights.
You can learn more about how Google uses information from sites that use its services and how to control your preferences through Google’s tools and your browser settings.
Managing cookies: You can control cookies through your browser settings. If you disable cookies, some features of the Site may not function properly.
6) Data Retention
We retain personal information for as long as necessary to:
- respond to your request,
- maintain business records,
- comply with legal, accounting, or reporting requirements, and
- resolve disputes and enforce agreements.
Retention periods depend on the type of information and how it is used.
7) Your Choices
- Email communications: If you receive emails from us and want to stop receiving them, you can reply with your request or contact us at info@proactiveclinical.com.
- Cookies: You can manage cookies through your browser settings.
8) Children’s Privacy
The Site is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us and we will take steps to delete it.
9) Third-Party Links
The Site may contain links to third-party websites. We are not responsible for the privacy practices of third parties. Please review their privacy policies.
10) HIPAA / Health Information Notice
This Site is intended for business and professional communications and is not designed for submitting Protected Health Information (PHI).
If sharing PHI is necessary, we will provide a secure method for doing so.
11) U.S. State Privacy Rights
Depending on your state of residence, you may have privacy rights such as requesting access, deletion, or correction of certain personal information. To make a request, contact us using the information below. We may need to verify your request before responding.
12) International Visitors
If you access the Site from outside the United States, your information may be transferred to and processed in the U.S. By using the Site, you understand these transfers may occur.
13) Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last Updated” date.
14) Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us:
Proactive Clinical
Email: info@proactiveclinical.com
Phone: 317-941-7338
Mailing Address: 2485 Directors Row, Suite D, Indianapolis, IN 46241